Refund policy

We are happy to accept returns and exchanges for items purchased online and returned in-store for free but We will only accept a return or exchange if requested at most 21 days after the purchase.
All items must be returned in original condition (unworn, unwashed, and unaltered) with a security tag and all other tags attached, preferably in the original plastic bag to receive a refund.

Items that meet these criteria or are returned in unsaleable condition may not be accepted for returns or a 35% restock fee may apply.

The customer will need to pay for the return shipping.

For return please send Package to : LUMINOUSY  (return department), 10300 Little Patuxent Pkwy, The Mall in Columbia (Suite 2970),Columbia, MD 21044

Phone:888-5858622

Email:shopluminousy@gmail.com