Return & Refund Policy

At LUMINOUSY, we want you to be satisfied with your purchase. If you are not completely satisfied, we accept eligible returns under the following conditions.

1. Return Eligibility

Return requests must be made within 21 days of the original purchase date.

To qualify for a return, merchandise must be unworn, unused, unwashed, unaltered, and undamaged, with original tags attached and original packaging included. Proof of purchase or an order number is required.

Items damaged through customer use, handling, or improper care are not eligible for return.

2. Final Sale Items

All items clearly marked “FINAL SALE” at the time of purchase are final and cannot be returned, exchanged, or refunded.

This restriction does not apply to defective, damaged-on-arrival, or incorrectly shipped items where a remedy is required by applicable law.

3. How to Request a Return

Please contact shopluminousy@gmail.com with your order number and reason for return before sending any merchandise back.

We will review your request and provide return instructions.

4. In-Person Returns

Eligible items may be returned in person at our Columbia, Maryland location at no additional charge.

No return or restocking fees apply. Please contact us in advance to arrange your visit.

5. Mail-In Returns

For standard returns, customers are responsible for return shipping costs.

No return or restocking fees apply to eligible merchandise. We recommend using a trackable shipping service.

6. Refunds and Shipping Charges

Once returned merchandise has been received and inspected, approved returns will receive a full refund of the merchandise purchase price to the original payment method.

Original shipping charges are non-refundable for standard returns, whether the merchandise is returned in person or by mail.

Any applicable taxes will be refunded as required by law. Refund posting times depend on the payment provider or financial institution.

7. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us promptly at shopluminousy@gmail.com with your order number and photographs when available.

We will review the issue and provide an appropriate resolution, including a replacement, return, or refund where applicable.

Customers will not be responsible for return shipping costs when LUMINOUSY is responsible for an incorrect or defective item, or when an item arrives damaged.

8. Exchanges

For eligible non-Final Sale items, please get in touch with us to request an exchange for a different size or color, subject to availability and our return conditions.

9. Contact Us

LUMINOUSY

Email: shopluminousy@gmail.com

Location: Columbia, Maryland, USA

Please contact us in advance for in-person returns or mail-in return instructions.

Nothing in this policy limits any rights or remedies available under applicable law.